Alan Chriest
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
The average American works 9.2 hours a day. Though American work laws require all full-time employees to take a lunch break - only 1 in 3 workers actually take a lunch break. The remaining 2 in 3 eat at their desks and do not take short breaks. In fact, coworkers are often hesitant to even take a break if their manager does not. Taking breaks may reduce headaches, eyestrain, and lower back pain. Schedule your breaks and make them a habit. We will...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
When we are hurt, it's a natural response to return the hurt. And our reasons may be logical but none justify retaliation. When plotting to hurt another, we are consumed with immature beliefs and reactions instead of sound judgment. Revenge is a primal need for self-defense. The goal of revenge is to rid one of shame and humliation, and restore power and pride. You want satisfaction and justice in the present. You want reassurance it won't happen...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
We all wish for businesses to be healthy and sustainable and companies are under constant pressure to grow. Each day business owners can spend their time maintaining systems and using Strategic Thinking (business analysis, strategizing and planning). Planning the future of your company in an organized manner is essential to its expansion and increased revenue. Unfortunately, many owners and managers get caught up in the spinning wheel of everyday...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
No matter what vehicle it uses, negativity is damaging to the workplace. It may be found in gossip, attitude and general communication. Negativity can lead to distrust within a team and a decrease in employee engagement. It saps energy and diverts attention from productivity and performance. We’ll learn why an employee may act in a negative manner and how to recognize common behavior issues. It teaches how to create a positive attitude and how leaders...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, they can be learned and serve you well throughout your career. We will learn the qualities of a great customer service...
6) Business Management & HR Training: Episode 9,Business Management & HR Training Email Effectiveness
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Email is the preferred choice of communicating for most of us and most of us are overwhelmed by the amount of emails we receive each day. In fact, we spend 13 hours a week or 28% of the workweek managing emails. While milllenials prefer improvised texting for personal use, companies expect professional presentation. No one has time for leisure banter. We will learn why companies expect highly planned professional emails and how clear communication...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Ninety per cent of the population complain about their life - but do they take responsibility for why their life is the way it is? Do you make things happen, or do things just happen to you? It is common to avoid responsibility, avoid problem-solving, or avoid looking at ourselves in a truthful way. It is all right not to know all the answers - that's what experience is fo. But taking problems head-on will make you more liberated and aware. We will...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Get that job! A cover letter can help a job-seeker stand out from the other applicants. In this program you’ll learn the components of a great resume, the importance of editing documents and producing a great cover letter. The cover letter is a sales pitch that sells your unique value and a resume is a marketing document that sells your unique skills and strengths. The objective is to stand-out as a superior candidate and land an interview. As you...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
The term call center was first published by the Oxford English dictionary in 1983. It is not just a department, it is a reflection of the company. And everyone in the company must agree they need customers. If you work for pay, the customer guarantees your paycheck. A company wishing to excel should know the best strategy to increase profits is to provide great customer service through phone and email support, web forms, chat rooms, and social media....
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Creating an agenda and keeping a meeting short and to the point has never been easier. The Agenda template in this project has been specially designed to ensure brevity and organization. The informal minutes capture the essence of the meeting and are meant to provide an outline and brief summary of what was discussed, what decisions were made, and who is responsible for taking action. Templates included. We will learn how to create an effective Agenda,...
Publisher
TMW Media
Pub. Date
2020.
Language
English
Description
Learn the importance of walking, bike riding and the importance of an exercise program. No matter your age, it is sometimes challenging to begin an exercise program. Sometimes we need a helpful nudge. Here is your starting point. An outstanding program dealing with depression, coping with loss and acceptance of self. You'll benefit from the encouraging messages, beautiful imagery, soothing narratives and comforting music.
Publisher
TMW Media
Pub. Date
2020.
Language
English
Description
Learn activities available to help you cope with depression, observe how much is waiting for you and see how fun and recreation can elevate your mood. A short film designed to show the vast amount of activities that are open to you when you choose. Processing problems is very important and so is interaction and exercise. An outstanding program dealing with depression, coping with loss and acceptance of self. You'll benefit from the encouraging...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
This program will teach you how to handle a situation you might find offensive. Do you burst into fits of anger over the little things? Do you often take things the wrong way? Do people feel they have to be cautious around you? If so, you may be easily offended and your hypersensitivity may be depriving you of healthy relationships and inner happiness. However there are many ways to thicken your skin and spare hurt feelings. We will learn the qualities...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Safety is no accident and affects everyone in every industry. The good news is that accidents are preventable with proper training and safety products. A company's primary objective is to ensure the safety and health of their employees. We’ll learn that most accidents are preventable along with the rules for lifting and climbing and how to prevent slips and falls.
Publisher
TMW Media
Pub. Date
2020.
Language
English
Description
Explore ways to move through depression, observe a visualization of a positive perspective and remind yourself that you are here for a reason. A sincere, touching, and reassuring film for anyone feeling overwhelmed, bullied, or severely depressed. Sadness is a normal reaction to stressful events. Depression is more serious than sadness. If untreated, it can be a recurring disorder. Learning skills to manage stress will help you cope and become more...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed and have limited time to make purchases. Do not lose them due to poor customer service, poor telemarketing techniques, poor order processing, or poor technical support. Every single person in your organization should be caring for customers in ways that exceed their expectations. We’ll learn...
18) Business Management & HR Training: Episode 15,Business Management & HR Training Jealousy at Work
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
The workplace does not contain cookie cutter workers. The workplace has talented employees with personalities. Some are quiet and perform their duties with precision and excellence every day. Others appear to be more visible and garner recognition for their charisma and contributions. And then there are those whose insecurity leads them to wander the halls in a state of envy jealousy. Jealousy is angry agitated worry. It is human behavior we experience...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Employees have the legal right to perform their job without being subjected to workplace harassment. Sexual harassment occurs whenever unwelcome conduct on the basis of gender affects a person's job. Harassment, whether deliberate or not, is an issue that must be addressed and handled immediately. It can take a serious toll on the victims as well as affect the accused, the coworkers, and the company itself. While we often link sexual harassment to...
Publisher
TMW Media
Pub. Date
2023.
Language
English
Description
Land an Interview! The key to a successful interview is preparation. The one aspect that will ensure an impressive interview is preparation, preparation, preparation. If your compelling resume and cover letter landed you an interview, it’s time to prepare for the actual interview and there is no better way than to anticipate and prepare for the questions. This program teaches the importance of researching a company and how to anticipate and prepare...